Customer Support Specialist

The Customer Support Specialist interfaces directly with customers, assisting them with product information, order processing, general inquiries, and problem resolution. The primary focus is on original equipment (OE) program support, with an additional focus on Special Markets customers.  This includes Insurance Replacement and Fleet Sales.  To support the programs, this role will also work directly with suppliers to place orders and help manage customer expectations.  The associate will also need a basic understanding of account procedures and processes.

• Associate degree or equivalent of 2 years’ related experience
• Proficient data entry
• Clear understanding of computer functions and program operations obtained through a minimum of 2 years’ customer service experience
• Experience with leadership role on special projects or campaigns
• Understanding of basic account procedures
• Must possess excellent communication skills
• Ability to consistently maintain a professional and positive attitude when dealing with both internal and external customers
• Multi-tasking with accuracy and promptness in a busy customer care environment
• Basic knowledge of Microsoft Office
• Ability to interface cooperatively with the call center team and related departments
• Product knowledge or aptitude for technical automotive applications of tools and equipment