Customer Support Specialist-Graphic Solutions

About Pointcore, Inc.

Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM) services, supply chain, facilities management and construction, and business services. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and health systems of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com.

POSITION SUMMARY: As part of Pointcore Graphics Solutions, the Customer Support Specialist will interact with our customers, vendor partners and internal team to service customers to ensure quality service and deliverables. This role will be the first point of contact for customers, working collaboratively to fulfill orders and develop product solutions that align with their business needs.

REQUIRED QUALIFICATIONS:

• High School Diploma/GED
• 1 year previous retail or customer service experience.

Other Skills/Knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with the ability to be detail oriented.
• Friendly, professional communications both phone and email.

PREFERRED QUALIFICATIONS:

• 1 year previous experience in signs, awards, or promotions company

OSF HealthCare is an Equal Opportunity Employer.