Highlights
Responsibilities: Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.
Numbers & Facts
| Location | Johnston, IA |
| Industry | Management Consulting Services |
| Salary | $18.78 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.
Responsibilities:
Requirements:
Why Should You Apply?
#alljobs
#mcb
Responsibilities:
- Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
- Common calls include:
- General product questions, availability, compatibility
- Ag, Residential and Commercial Turf, and Golf product issues/complaints
- Warranty registration, and extended warranty coverage
- Out of warranty assistance
- Parts and publications lookups
- Loyalty Rewards programs
Requirements:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6+ months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Ability to work support hours and occasional holidays to support the business.
- Knowledge of agriculture, turf (mowers) and utility vehicles (preferred)
- Prior work experience in Agriculture or Technology dealer channels (preferred)
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
#alljobs
#mcb
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.