Highlights
Responsibilities: Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.
Numbers & Facts
| Location | Johnston, IA |
| Industry | Management Consulting Services |
| Salary | $19.50 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.
Responsibilities:
Requirements:
Preferred Qualifications:
Why Should You Apply?
#mcb
#alljobs
Responsibilities:
- Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Provide phone support while effectively documenting each interaction.
Requirements:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6+ months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Strong computer, research and troubleshooting skills.
- High School Diploma or equivalent
Preferred Qualifications:
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
Why Should You Apply?
#mcb
#alljobs
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.