Highlights
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. Our client, a Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Numbers & Facts
| Location | Johnston, IA |
| Industry | Management Consulting Services |
| Salary | $19.50 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, a Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Take inbound calls and occasional emails from client Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on client website.
- Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
- Document every interaction effectively in our internal case management system
Requirements:
- Knowledge of agriculture, turf (mowers) and utility vehicles
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
- Call Center experience
- 6+ months experience with customer service / support experience
- Efficient researching / troubleshooting skills
- Excellent written and verbal communication skills
- Speak with confidence
- Proficiency with Microsoft Office products
- Solid work history and proven dependability
- Reliable at home internet and a distraction free workplace
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
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