Customer Support Manager, Petro

Job Title: Customer Support Manager, Petro

Location:

Fort Mill, SC, US, 29707

Business Unit: Telular

Posting Date: Jul 28, 2026

Job Description:

Join our team as a Customer Support Manager and lead a dynamic group of customer service professionals! Youll play a crucial role in ensuring our customers receive top-notch service every time. As a CSM, youll be responsible for hiring, training, and evaluating staff, while also stepping in to interact directly with customers when needed. If youre passionate about delivering exceptional customer experiences and fostering a supportive team environment, this is the perfect opportunity for you!

Key Responsibilities:

• Manage Customer Support staff, local and remote, to achieve Support goals and defined metrics
• Ensure systems in place to capture and report on agreed upon metrics including but not limited to response time, resolution time, capacity management and customer satisfaction
• Accept and resolve customer escalations effectively
• Assist in the management and reporting of customer satisfaction for post-deployment customers
• Report to upper management Customer Support statistics and current happenings
• Provide resolutions and/or workarounds to customer
• Seek escalation at appropriately defined times
• Follow-up with customer to ensure resolution meets customer requirements and expectations
• Work with other departments (Sales, Engineering, Customer Success, Billing Operations, Delivery Services and Marketing) to resolve customer issues.
• Ensure that customers are getting value from Customer Support by having a professional attitude, regular follow-up, and proactive communication of issues to management
• Manage the Return Material Authorization process for the installed customer base
• Assist in the authoring and deployment of department specific Standard Operating Procedures
• Other duties as assigned.

Qualifications:

• Bachelor's degree - preferred
• 6+ years of product support management experience - preferred
• Eight plus years of product support help desk experience - required
• Proven track record of hiring, training, and supporting a customer service group- preferred
• High Proficiency with Microsoft Office (Excel, Word, Access, and Outlook), Salesforce and other CRMs - required
• A strong understanding of customer service, incident management, customer resolution, and customer support best practices.- required
• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and staff at all levels- required
• Travel as required

#LI-WA1

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 95,000

Salary Maximum: 115,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEKs competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Charlotte

Nearest Secondary Market: South Carolina