Customer Support & B2B Client Relations Representative | Brooklyn, NY (Hybrid) · $65,000–$95,000 - 2041

Customer Support & B2B Client Relations Representative | Brooklyn, NY (Hybrid) · $65,000–$95,000

About the Role A growing consumer brand is looking for a polished, relationship-driven Customer Support & B2B Client Relations Representative to manage both customer support and wholesale partner relationships. This role sits at the intersection of service and strategy — you'll be the voice of the brand for individual customers and the trusted point of contact for B2B partners, ensuring every interaction reflects professionalism, care, and long-term thinking. If you take pride in turning support into genuine relationship-building, this is a great fit.

Key Responsibilities

Customer & Partner Support

• Manage inquiries from both individual customers and B2B wholesale partners
• Provide product education and ongoing support across all touchpoints
• Resolve issues promptly and professionally

Relationship Management

• Maintain strong, ongoing relationships with wholesale partners
• Foster long-term partner satisfaction and loyalty
• Represent the brand with a consistently professional, polished demeanor

Communication

• Communicate effectively via email, phone, and digital platforms
• Ensure timely, clear, and brand-aligned responses across all channels

Qualifications

• Experience in customer support or client relations
• Strong communication and interpersonal skills
• Detail-oriented and highly organized
• Comfortable working across multiple communication channels
• Professional, brand-focused demeanor