Customer Success Solutions Consultant - CDK DMS Variable Operations

CDK

Austin, Texas

JOB DETAILS
SKILLS
Automotive Industry, Automotive Technology, Business Operations, Cloud Computing, Compensation and Benefits, Consulting, Continuous Improvement, Customer Experience, Customer Retention/Renewal, Customer Satisfaction, Diversity, Financial Operations, Maintenance Services, OEM (Original Equipment Manufacturer), Post-Sales, Sales, Software Development, Software as a Service (SaaS)
LOCATION
Austin, Texas
POSTED
4 days ago
Remote Field Based Position - Must reside near a Major Airports

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

Customer Success Solutions Consultant leverages deep expertise in software development automotive industry knowledge, and a comprehensive understanding of CDK products to deliver tailored solutions that drive customer success. Collaborating closely with the Product organization, this role designs and implements customized strategies that enhance product adoption and value realization. Not confined to specific products or clients, Customer Success Solutions Consultants are deployed wherever their specialized skills are needed to support and elevate the customer experience

Responsibilities

  • Responsible for improved efficiency among CSMs, reduced client cancellations, increased client retention, and enhanced customer satisfaction.
  • Continuously improves existing CDK solutions, identifying opportunities for innovation to sustain a high-quality pre/post-sales customer experience.
  • Partners closely with internal teams (Development, CSMs, Product, CSPS, Sales, CSSs) to ensure the successful delivery of high-quality solutions and drive deeper customer engagement.
  • Collaborates with development teams to design and architect solutions aligned with CDK's business requirements.
  • Maintains up-to-date knowledge of CDK product releases and developments; partners with CSPS team for awareness and support.
  • Closes the gap between customers and internal t

    CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

    • Paid Time Off (PTO)
    • 401K Matching Program
    • Tuition Reimbursement

    At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

    CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

    Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

About the Company

C

CDK