Customer Solutions Specialist, Supply Chain

Customer Solutions Specialist, Supply Chain - Green Bay, Wisconsin, United States - 194943 - Koch

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Customer Solutions Specialist, Supply Chain

Location(s)

Green Bay, Wisconsin

Company

Georgia-Pacific

Career Field

Customer Service

Job Number

194943

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Your Job

Georgia-Pacific Professional, located in Green Bay, WI, is seeking a talented, dynamic, and contribution-motivated individual to join our Customer Service team.

The Customer Solutions Specialist, Supply Chain is a strategic partner, problem solver, and connector across the supply chain. This role goes beyond transactional order management by proactively creating value, anticipating customer needs, leveraging data and insights, and collaborating across functions to deliver seamless, reliable, and innovative supply chain solutions that strengthen long-term partnerships. As Customer Solutions continues to evolve, successful team members will demonstrate curiosity and adaptability in using data, automation, AI-enabled capabilities, and emerging technologies to simplify work and create value.

Role Summary

The Customer Solutions Specialist serves as the primary interface between customers and internal partners across the end-to-end supply chain. This role blends customer advocacy, analytical thinking, and operational execution to deliver exceptional service, improve processes, and support scalable growth. The role is primarily focused on customer account management and order-to-cash execution, while also dedicating meaningful capacity to using data, automation, self-service solutions, and AI-enabled capabilities to simplify work, improve business outcomes, and create value for customers and the company.

This role offers a hybrid work schedule (1 day in office, 4 days from home).

Our Team

GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery, and napkins. We provide a range of products featuring well-known brands such as Compact, SofPull, Brawny Industrial, Dixie, EnMotion, and SmartStock to various market segments. For more information about GP Professional, please visit www.gppro.com.

What You Will Do

Customer Solutions & Account Management |

• Own end-to-end order-to-cash execution with a focus on service reliability, speed, and accuracy, using exception-based management to prevent issues before they impact customers.
• Develop and maintain strong customer relationships to understand demand patterns, operational constraints, and growth plans, translating insights into actions that strengthen shared supply chain performance.
• Provide timely, high-quality support across phone, email, and digital platforms, including Salesforce and ERP systems, communicating clearly on status, tradeoffs, and next steps.
• Manage and prioritize work across daily execution and improvement initiatives, aligning priorities to customer commitments, service strategy, and business goals.
• Operate effectively in a fast-paced environment with shifting priorities, balancing urgency, quality, and risk while protecting customer service.
• Manage delivery and supply inquiries with proactive visibility, effective escalation, and customer-ready communication supported by facts and insights.
• Collaborate across Sales, Operations, Transportation, Planning, and Finance to solve complex service issues, communicate risks and recommendations, and influence outcomes.

AI Enablement, Analytics & Continuous Improvement |

• Leverage data, automation, self-service solutions, and emerging technologies to identify opportunities that improve customer experience, productivity, and business outcomes.
• Use approved AI harnesses and digital assistants, such as Copilot or future platforms, to support knowledge of access, communication, problem solving, and routine work while maintaining data integrity, privacy, and responsible-use expectations.
• Identify practical opportunities to simplify workflows, reduce repetitive effort, strengthen knowledge sharing, and improve decision support.
• Contribute frontline customer and process knowledge to the development or improvement of purpose-built AI skills, automation, and self-service capabilities.
• Test and provide feedback on new tools and ways of working, sharing successful practices and lessons learned with teammates and leaders.
• Support peer learning and technology adoption by demonstrating helpful use cases, sharing job aids or standard work, and encouraging responsible experimentation.
• Use data to identify recurring issues, understand root causes, quantify impact, and support continuous improvement.

Who You Are (Basic Qualifications)

• High school diploma or GED.
• Customer service experience in a professional or operational environment.
• Experience working with Microsoft Office, including building and maintaining spreadsheets, using basic formulas, and summarizing data into clear updates and recommendations.
• Experience using data to prioritize work, identify trends, solve problems, or drive proactive service improvements.
• Experience managing competing priorities while maintaining customer commitments and service quality.
• Demonstrated curiosity and willingness to learn and apply new tools, technologies, and ways of working.

What Will Put You Ahead

• SAP experience, preferably S/4HANA.
• Salesforce software experience.
• Associate or bachelor's degree in business, supply chain, analytics, information systems, or related field.
• Customer account management or supply chain experience with a manufacturing company.
• Experience building and maintaining customer relationships.
• Experience with analytics or visualization tools, such as Excel Power Query/Pivot, Power BI, Tableau, or similar platforms, to build insights and tell a clear story to stakeholders.
• Experience using automation, self-service tools, AI harnesses, digital assistants, or other AI-enabled capabilities to streamline work, support knowledge management, or improve decision-making.
• Experience identifying business use cases for emerging technology and translating them into practical process improvements.
• Experience helping others learn or adopt a new tool, process, or way of working while maintaining data integrity, privacy, and responsible-use expectations.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate''s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value, and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy at jobs.kochcareers.com/life-at-koch.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products, and much more, Georgia-Pacific works to meet evolving customer needs worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day and make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee and their family to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength, focusing on overall well-being so employees can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, AD&D, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy, or guideline, and benefits may vary by geographic region. If you have questions about which benefits apply, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit www.kochcareers.com/doc/Everify.pdf for additional information.

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