About the Position
We are seeking a personable, motivated, and service-oriented individual to assist job seekers with employment resources, career development, and workforce readiness services.
This position serves as a primary point of contact for individuals entering a workforce development center, helping customers navigate available resources, identify career opportunities, and develop the skills necessary to secure meaningful employment.
The ideal candidate is an engaging communicator who enjoys helping others, is comfortable facilitating group workshops, and can provide individualized guidance to customers with diverse backgrounds and employment needs.
Key Responsibilities
- Customer Service & Career Development
- Serve as a primary point of contact for customers visiting the workforce center, providing guidance on available employment services and resources.
- Conduct initial customer interviews to assess employment history, career interests, qualifications, and job readiness needs.
- Assist job seekers with career exploration, employment searches, resume development, and job application processes.
- Educate customers on available workforce programs, career development tools, and self-service employment resources.
- Assist customers with registration and navigation of state workforce systems, including WorkInTexas.
- Provide individualized guidance on interview preparation, professional presentation, workplace expectations, and job search strategies.
- Identify and connect customers with community resources and support services based on individual needs.
- Training, Workshops & Job Readiness
- Facilitate job readiness workshops, employment orientations, and career development classes.
- Deliver engaging presentations using group discussions, interactive exercises, demonstrations, videos, and other instructional methods.
- Assist customers in developing essential job search and workplace skills.
- Coordinate job readiness activities designed to prepare individuals for employment opportunities.
- Adapt communication and instructional approaches to accommodate different learning styles, backgrounds, and experience levels.
- Program Support & Documentation
- Accurately document customer interactions, services, and participation activities within designated workforce management systems.
- Enter customer information and service records in real time, ensuring accuracy and compliance with established procedures.
- Maintain complete and accurate customer records within systems such as WorkInTexas and TWIST.
- Collaborate with workforce center staff and employer engagement teams to connect job seekers with available employment opportunities.
- Support customer service initiatives, program performance goals, and follow-up activities.
- Encourage customer participation in satisfaction surveys and feedback opportunities.
- Identify opportunities to improve service delivery and enhance the overall customer experience.
- Perform additional workforce development and administrative duties as assigned.
Required Qualifications
- High school diploma or GED required.
- Associate's or bachelor's degree preferred.
- Experience in customer service, career services, workforce development, training, education, or human services preferred.
- Experience facilitating workshops, delivering presentations, or providing individualized customer assistance is a plus.
- Valid driver's license, proof of insurance, and acceptable driving record.
- Bilingual proficiency in English and Spanish strongly preferred.
Skills & Competencies
- Exceptional customer service, interpersonal, and relationship-building skills.
- Strong verbal and written communication abilities.
- Comfortable speaking in front of groups and facilitating interactive workshops or training sessions.
- Ability to work effectively with individuals from diverse backgrounds and varying employment circumstances.
- Strong listening skills, patience, empathy, and the ability to address challenging customer situations professionally.
- Excellent organizational, time-management, and problem-solving abilities.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to learn and navigate workforce management systems, employment databases, and online job search platforms.
- Strong attention to detail when entering customer information and maintaining program documentation.
- Ability to manage multiple priorities in a fast-paced, customer-facing environment.
- Understanding of workforce development programs, employment resources, and local labor market trends preferred.
- Ability to collaborate effectively with coworkers, management, community organizations, and external partners.
- Self-motivated, adaptable, and committed to helping individuals achieve employment goals.
Work Environment & Physical Requirements
- Primarily office-based within a professional workforce services environment.
- Regular interaction with customers, coworkers, and community partners.
- Occasional travel or driving may be required.
- Flexibility in scheduling may be necessary to accommodate workshops, events, or operational needs.
- Ability to sit, stand, walk, bend, and occasionally lift up to 10 pounds.
- Requires sufficient visual, verbal, and hearing abilities to perform essential job functions.
- Reasonable accommodations may be provided to qualified individuals with disabilities.
Ideal Candidate
The successful candidate will bring a combination of strong customer service skills, effective communication abilities, and a genuine interest in helping others achieve their career goals.
Individuals with backgrounds in customer service, workforce development, education, training, career counseling, community outreach, or human services may be particularly well-suited for this opportunity.
Experience assisting job seekers, facilitating workshops, or working in a high-volume, customer-facing environment will be especially valuable.
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
www.mmcgrp.comBenefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.