Customer Services Representative

Position Overview
PrideStaff is hiring a detail-oriented Customer Service Representative for a leading logistics and supply chain facility in Tempe, AZ. Working under the direction of the Warehouse Operations Manager, you will serve as a vital link between warehouse leads, material handlers, carriers, and corporate accounts.

In this role, you will manage inbound/outbound manifest documentation, enter inventory data, process orders and returns using SAP, and coordinate small parcel shipping. If you thrive in a fast-paced warehouse office environment and bring strong SAP and MS Excel skills, we want to hear from you!

Key Responsibilities

• Documentation & Entry: Process all Inbound/Outbound Manifests, Receipts, and Bills of Lading (BOLs) accurately and in a timely manner.
• Systems & Order Management: Receive, generate, and process orders/returns via email, phone, and fax using SAP.
• Shipping & Logistics Coordination: Use automated shipping programs for small parcel freight (FedEx & UPS) and schedule inbound containers with carriers.
• Inventory Control: Conduct cycle count processing, generate Stock Status reports, and maintain inventory accuracy across data systems.
• Metrics & Reporting: Maintain, audit, and create daily metric logs, reports, and spreadsheets for the operations group.
• Team & Client Communication: Collaborate daily with material handlers, truck drivers, and key customer accounts to resolve issues and deliver exceptional service.