Customer Service Writer

Job Position: Customer Service Writer
Compensation: $25-30/hr.
Location: Modesto, CA
Employment Type: Direct Hire
Schedule:  Monday–Friday| 8:00 a.m. – 5:00 p.m.

Description:
Do you have experience as a Customer Service Writer, Service Writer, Service Advisor, or Service Coordinator? Our client is looking for an organized and customer focused professional to support their busy service department.

The Service Writer serves as the main point of communication between customers and service technicians, helping ensure equipment repairs are properly documented communicated, approved, and completed on time.

The service department works on a variety of industrial cleaning equipment, including pressure washers, steam cleaners, parts washers, floor scrubbers, wastewater/recycle systems, and related equipment. This is a great opportunity for someone who enjoys working with customers, staying organized,
managing multiple jobs, and learning about mechanical equipment.

Job Responsibilities:

Customer Service & Communication

• Serve as the primary point of contact for customers requesting service or bringing equipment in for repairs
• Gather accurate information about the equipment problems and customer concerns
• Obtain customer authorization before repairs when required

Service Work Orders

• Create and maintain accurate service work orders for incoming equipment
• Document customer concerns, equipment information, technician findings, parts used, labor, and repair notes
• Monitor open work orders and follow up on jobs waiting for parts, customer approval, or additional informationIdentify potential delays and communicate them promptly to customers and the appropriate departments

General Service Department Support

• Assist with preparing repair estimates based on technician recommendations, labor, and parts
• Work closely with technicians, Parts, Sales, Operations, and administrative staff
  Perform other administrative and service department duties as needed