This role involves providing exceptional customer service for respiratory health devices, serving as the primary contact via phone, email, and online channels for patients, caregivers, healthcare teams, and internal departments.
You'll assess customer needs, troubleshoot device issues, authorize shipments and returns, and document interactions accurately in patient records.
Ideal candidates have 3+ years of customer service experience, healthcare knowledge preferred, and proficiency with systems like Microsoft Office and billing platforms. Bilingual skills are a plus.
Work includes rotating after-hours support, with a flexible onsite policy. Compensation ranges from $51,200 to $70,400 annually, plus potential bonuses and benefits such as health coverage, retirement plans, paid time off, and more.
This position emphasizes empathy, technical expertise, and effective communication to support patients transitioning from hospital to home.