Customer Service Specialist - Property Appraiser

Customer Service Specialist - Property Appraiser

Salary

$43,000.00 Annually

Location

To Be Determined, Jacksonville, FL

Job Type

Appointed Employee

Job Number

2027-07349

Department

PROPERTY APPRAISER

Opening Date

10/20/2026

Closing Date

10/26/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!!

The Property Appraisers Office is actively seeking a Customer Service Specialist.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This position provides customer service to taxpayers in person, over the phone, and through written communication. Employee will process a variety of exemption applications and verify exemption eligibility. Duties also include completing forms to initiate formal taxpayer protests and have understanding of the tax roll for inquiry responses.

Examples of Work

• Completes the forms to initiate formal taxpayer protests.
• Respond to customer telephone inquiries, referring complex and non-standard questions to supervisor.
• Explains the purpose of the tax roll in response to inquiries.
• Scans and reproduces image files.

Tax Payers:

• Processes exemption applications for homeowners and explains the tax roll.

Tag Agency:

• Verifies the type of mobile home sticker.

Value Adjustment Board:

• Receives and sends late file petitions.

Other Divisions:

• Coordinates information on ownership issues and building updates.
• Alerts the Compliance team of potential homestead fraud.

Other County Appraisers:

• Processes county-to-county.
• Portability documents.

Knowledge, Skills and Abilities

• Ability to ascertain customers needs.
• Ability to interact effectively and efficiently with a high volume of customers on the telephone and in person.
• Ability to spontaneously and accurately explain exemptions and the tax roll.
• Ability to calculate ownership percentage.
• Ability to accurately determine eligibility for an exemption based upon the Florida Statutes, legal documents, and tax roll.
• Ability to identify errors for correction.
• Ability to maintain production and quality standards.
• Ability to solve basic exemption problems and identify more complex issues for referral.
• Ability to greet and answer taxpayers inquiries competently and courteously.

Open Requirements/Supplemental Information

• Must have a High School diploma or General Educational Diploma (GED).
• Must have a minimum of three (3) years of customer service OR experience in a Property Appraiser Office that requires the demonstration of good organizational skills and an ability to listen and explain effectively.
• Must be proficient in Windows software, including Word and Excel.
• Must be able to type 40 words per minute.

Within three (3) months, expected to have basic knowledge of:

• The Florida Statutes and Department of Revenue Rules and Regulations.
• How to interpret legal descriptions and chain of titles.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make "info@governmentjobs.com" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veterans preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

This questionnaire will be used as part of the application and screening process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to provide truthful, complete, and verifiable answers to this questionnaire?

• Yes
• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes
• No

03

The budgeted annual salary for this position is $43,000. This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

• Yes
• No

04

This position is located in an office and is not a remote position.

• I have read and understand the above statement.

05

Do you have a High School Diploma or General Educational Diploma (GED)?

• Yes
• No

06

Do you have a minimum of three (3) years of customer service experience OR experience in a Property Appraiser Office that requires the demonstration of good organizational skills and an ability to listen and explain effectively?

• Three years or more of customer service experience.
• Experience in a Property Appraiser Office.
• None of the above.

07

Provide a detailed description (at least 3-4 complete sentences) of your experience. (Note: This MUST also be listed on your resume/application to receive credit.)

08

Indicate the organization(s) where you gained this experience. (Note: This MUST also be listed on your resume/application to receive credit.)

09

Are you proficient in Windows software, including Word and Excel?

• Yes
• No

10

How many words per minute can you type?

• 40 or more
• 25- 39
• 1 - 24

11

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you dont live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
• No, I am not claiming veterans preference and this does not apply to me.

Required Question

Employer City of Jacksonville

Address 117 W. Duval St.

Suite 100

Jacksonville, Florida, 32202

Website http://www.coj.net/departments/employee-services.aspx