Highlights
Manage customer inquiries via Phone, Email, and Freshdesk; Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). The CS Specialist is a key role in the organization that drives our success; someone who needs a sense of purpose would be a great fit for this role.
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Staffing/Employment Agencies |
| Website | http://ppswork.com/ |
Description
PPS is seeking a Customer Service Specialists to join our team in Phoenix. CS Specialists are the front-line and are the first point of contact for our customer’s queries/concerns. To be successful in this role you must have a passion for providing first class Customer Service. The CS Specialist is a key role in the organization that drives our success; someone who needs a sense of purpose would be a great fit for this role.
Responsibilities and Duties
- Handle and direct incoming Phone Calls in assigned division.
- Manage customer inquiries via Phone, Email, and Freshdesk; Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required).
- Respond and resolve Tickets within department SLA
- Become expert in entering orders using our EDI System
- Collaborate with colleagues and necessary departments to attain solution
- Act as backup for other divisions as necessary per Organizational needs.
- Perform data entry tasks for customer order fulfillment
- Respond to customer queries/complaints and submit claim/credit request on customers behalf
- Diligently identify and report ongoing concerns/issues to upper management for resolution
Qualifications
- High School Diploma/GED
- Customer service or any customer facing experience
- Must possess excellent communication and great problem-solving skills
- Must have adequate time management and ability to prioritize tasks
- Must be able to de-escalate an escalated matter
- Possess the capacity to express empathy
- No license or Certifications required to perform job duties
About Company
Professional Placement Services is an outside Human Resources Department contracted by better companies to recruit skilled, full-time permanent employees on their behalf. Separating ourselves from the "traditional" agency's "be everything to everyone" approach, we demonstrate a passionate commitment to helping our clients be more successful in the marketplace through our People, Candidates and Service. We separate ourselves by working in concert with our clients' Executives, Human Resource Department and/or Hiring Managers. Whether you are a company requiring value-based candidates for hire, or a candidate seeking professionalism, respect, and honesty when making a change, Professional Placement Services truly is different from other agencies as “Only the Best Will Do.”