Summary
Job title: Customer Service Specialist
Job ID: null
Department: Boise - COL
Location: null-null
Description
Summary:
Our fast-growing industrial electrical and automation solutions organization is looking for energetic people who can learnquickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently as possible.
Reports to: Profit Center Manager
Minimum Qualifications:
High school diploma or GED
Must have a valid driver's license
Basic computer skills
Excellent attendance record
Ability to work overtime as needed
Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and moving materials weighing up to 70 pounds.
Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers' instructions and safety instructions.
Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions.
Preferred Qualifications:
3 - 5 years of customer service or sales experience
Microsoft Office Excel experience
Microsoft Outlook experience preferred.
Knowledge of basic warehouse procedures
Knowledge of processes for receiving, selecting, packing, and shipping
ADDITIONAL COMPETENCIES:
Ability to work with a team
Strong written and oral communication skills
Detail-oriented, attentive
Driven, motivated, mission-based attitude
Computer skills including Windows based applications
Ability to effectively communicate with co-workers to aid in satisfying customer requirements
Ability to perform basic mathematical calculations to accurately complete job tasks
Ability to organize and prioritize job tasks and requirements
Able to meet deadlines
Working Conditions:
Office and warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes. On-site at manufacturing facilities and industrial construction job sites delivering material and performing VMI activities.
Supervisory Responsibilities: No
Essential Job Functions:
Support and back up inside sales reps with various tasks including customer requests & quotations, sales, and ordering, and creating sales registers
Work with management to determine customer-pricing structure.
Unload delivery vehicles and receive materials, accurately identifying and storing material, breaking down material, and noting discrepancies per CED processes.
Measure, cut, and spool wire materials.
Prepare outbound shipments including assembling orders, creating shipping documents, and confirming deliveries.
Gather assembled orders from carts and verify quantities and descriptions. Count and
write total quantity of merchandise being shipped on the invoice.
Pack each order into a container and arrange the container onto a shelf according to truck route.
Make deliveries as needed by operating a light van or flatbed delivery truck to deliver customer orders, meeting customer expectations.
Build relationships with customers you work with to gain additional business insights.
Restock on-site inventories (VMI) at customers, look for additional crib items to add to VMI program, identify additional sales opportunities, and make changes to quantities and products based on customer discussions and feedback.
Use phone/tablet based VMI applications to track and reorder customer inventory.
Prepare a receiving report if none is available.
Load common carrier and company vehicles.
Process UPS shipments including: verifying that the merchandise to be shipped is correct, applying the correct UPS postage tape, following customer shipping instructions and insuring the shipment when necessary.
Perform miscellaneous clerical duties such as daily cycle counts.
Operate and maneuver warehouse equipment and any material(s) contained thereon in the manner
consistent with the intended purpose of the equipment and the manufacturers' instructions.
Maintain the warehouse in an orderly and clean state; follow all company safety procedures; perform daily safety inspections.
CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation:
The following additional compensation may be applicable for this position:
Benefits:
Benefits available for this position are:
Insurance - Medical, Dental, Vision Care for full-time positions
Disability Insurance
Life Insurance
401(k)
Paid Sick Leave
Paid Holidays
Paid Vacation
Health Savings Account (HSA) and matching