Customer Service Sales

In this role, you will:Engage with current and prospective customers to promote our products and services, address inquiries or concerns, build lasting business relationships, and ensure a high level of customer satisfaction. Analyze various data types to increase sales volume, ensure quoted jobs are progressing as scheduled, and to evaluate and suggest areas of improvement within the department.

Hugg & Hall Equipment Company is looking for someone with strong administrative and customer service skills to join our team in a Customer Service Sales role. We are a full-service equipment company specializing in industrial and construction equipment since 1956. More information about us can be found below or on our website at www.hugghall.com. ABOUT THE POSITIONThe Customer Service Sales role is responsible for promoting and growing aftermarket parts and service sales, while ensuring the highest standards of quality and satisfaction throughout the customer lifecycle. This position is accountable for the entire customer experience from initial quote through final repair, accurate invoicing, and payment collection. The role requires strong customer-facing and field-based interaction to deliver an exceptional customer experience.In this role, you will:Engage with current and prospective customers to promote our products and services, address inquiries or concerns, build lasting business relationships, and ensure a high level of customer satisfaction.Facilitate the quoting process including building accurate quotes, monitoring job or order statuses, and keeping the customer or Sales Representative informed.Analyze various data types to increase sales volume, ensure quoted jobs are progressing as scheduled, and to evaluate and suggest areas of improvement within the department. COMPENSATION/BENEFITSCompetitive CompensationInsurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)401k with company matchGenerous PTO PlanPaid Holidays REQUIREMENTS3+ years of sales, customer support, or account management experienceProven ability to manage multiple customers and projects simultaneouslyStrong computer skillsStrong organization and time management skillsExcellent written and verbal communication skillsAbility to obtain a forklift certificationMinimum of 21 years of ageValid driver's license with safe driving recordHigh School Diploma or Equivalent SKILLS THAT WILL SET YOU UP FOR SUCCESS MAY INCLUDE:Outstanding customer relationsIndependent time management and organizationAbility to sell products and services at all levelsBachelor's degree in Business, Sales, or related fieldIndustry experience in equipment sales, field service, or logistics RELATED EXPERIENCE MAY INCLUDE: Account Manager, Counter Sales, Rental Sales, Parts Sales, Customer Service Representative, Client Success Specialist PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONSThis position will work in operating facilities and outdoors traveling to numerous customer locations. The employee will encounter varying weather conditions and temperatures. The normal auto hazards will apply. This position is continuously required to talk or hear; regularly required to sit, stand, walk, or climb. This position will frequently use hands to type and requires sitting at a computer desk for extended periods of time with frequent use of computer keyboard. Must be able to frequently lift up to 100 pounds. Position requires driving vehicle to and from customer locations on occasion. ABOUT US:Hugg & Hall Equipment Company is a full-service equipment dealer headquartered in Little Rock, Arkansas, since 1956. With 17 locations across Arkansas, Oklahoma, and Louisiana and further servicing the surrounding states, we strive to equip our customers for success. Through our Sales, Rental, Parts, and Service departments, we offer cutting-edge equipment, world-class service, and an unsurpassed parts inventory. From job sites to warehouses, we provide our customers with all their construction, industrial, aerial, and material-handling needs, helping them to minimize downtime and maximize productivity. As an employer of over 850, we are focused on building a team that is safe, productive, honest, dependable, and responsible. If you want to build a career with a company where you are valued and well-trained, join us at Hugg & Hall.Hugg & Hall Equipment Company is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We place safety first.(Initial hire requires passing of pre-employment background check, drug test, and driving record[for driving roles])