Customer Service Representative – Financial Services TTEC
Oklahoma City, OK4 days ago
Highlights
By creating a positive customer experience, customer service strengthens trust and loyalty while supporting customer retention, revenue growth and our brand reputation. Customer service is the primary point of contact for our policyholders, providing timely assistance, resolving issues, and fostering positive relationships.
Numbers & Facts
| Location | Oklahoma City, OK (Remote) |
| Job Type | Full-time, Employee |
| Company Size | 51 - 200 |
| Year Founded | 1935 |
| Headquarters | Oklahoma City, OK, US |
| Website | https://www.uflic.com |
Description
Customer service is the primary point of contact for our policyholders, providing timely assistance, resolving issues, and fostering positive relationships. Our knowledgeable professionals are committed to providing exceptional service. By creating a positive customer experience, customer service strengthens trust and loyalty while supporting customer retention, revenue growth and our brand reputation.
Job Responsibilities
- Review and determine validity of life, health and annuity applications
- Telephone and written correspondence with policyholders, agents and issuing companies
- Handles annuity exchanges and transfers
- Assemble and mail policies
Qualifications
- Easily adapts to new software/technology applications and can excel in a paperless environment
- Possesses excellent organizational skills
- Demonstrates the ability to work effectively in a fast-paced environment
- Strong oral and written comminication skills, including interpersonal skills
- Maintains a professional attitude
- Prompt and reliable
Benefits
Paid Time-Off, Prescription Drug Coverage, Life Insurance, Employee Referral Program, Employee Events, Work From Home, 401K, Flexible Spending Accounts, Medical, Dental, Vision
About Company
Serving policyholders since 1935, Universal Fidelity Life Insurance Company is listed nationally as a third-party administrator (TPA) and in seven states as an insurance company. For our TPA clients we process over one million claims annually and administer over 90,000 policies for over 350,000 insureds. Our executive offices are located in Oklahoma City, OK and the administrative service center is in Duncan, OK. We also have staff working remotely not only in Oklahoma but from several states around the country.
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