Customer Service Representative

Customer Service Representative

Information Systems

Help Desk / Technical Support

$ 27 - $ 30 / Hour

location_onWayne, New Jersey

acuteContract to hire

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Your Role

Akkodis is seeking a Customer Service Representative for a Contract job with a client in Wayne, NJ. The ideal candidate will have experience supporting customers in a technical environment, managing equipment logistics, and providing exceptional customer service.

Rate Range: $27/hour to $30/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Customer Service Representative job responsibilities include:

• Provide customer and sales channel support for demo, rental, and loaner camera programs.

• Manage demo and loaner equipment inventory, tracking, logistics, shipping, and returns.

• Serve as a primary point of contact for customers requiring technical and operational support.

• Coordinate with sales, service, operations, and cross-functional teams to ensure customer satisfaction and timely issue resolution.

• Support aftermarket sales opportunities and proactive customer engagement initiatives.

• Maintain accurate customer, inventory, and service records within Service Cloud and ERP systems.

• Assist with equipment scheduling, availability management, and rental program administration.

• Communicate product information, support updates, and service solutions in a professional and customer-focused manner.

• Participate in service improvement projects and support process enhancement initiatives.

• Manage multiple priorities while maintaining high service levels and meeting business objectives.

Desired Qualifications:

• High School Diploma, Associate Degree, or Bachelor's Degree preferred.

• 3+ years of experience in:

• Customer Service, Technical Customer Support, Sales Support, Equipment Management, Inventory Coordination

• Experience supporting technical products and end users within a customer-facing environment.

• Proficiency with:

• Salesforce Service Cloud, ERP Systems, Microsoft Office Suite

Preferred Qualifications:

• Experience supporting technical imaging, camera, electronics, or technology-based products.

• Experience working in cross-functional and global business environments.

• Familiarity with rental equipment, demo programs, inventory logistics, or asset management.

• Experience managing projects and process improvement initiatives.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Sunny.Kumar1@akkodisgroup.com

Pay Details: $27.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1646398

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