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Customer Service Rep (AFTERNOON SHIFT) Trucking & Logistics

PRI Technology

  • Kearny, NJ
  • Today
  • $25–$30 Per Hour
  • Contractor

Highlights

This position is responsible for coordinating shipments, providing timely updates, resolving issues, and working closely with drivers, dispatchers, carriers, and internal teams to ensure freight moves efficiently from pickup to delivery. We are seeking a reliable and customer-focused Trucking & Logistics Customer Service Representative to support daily transportation operations and serve as a primary point of contact for customers.

Numbers & Facts

LocationKearny, NJ
Job TypeContractor
IndustryStaffing/Employment Agencies
Salary$25–$30 Per Hour
Year Founded2003
HeadquartersRockaway, NJ, US
Websitehttp://www.partnershipemployment.com/

Description

*** $25 - $30/hr ***

We are seeking a reliable and customer-focused Trucking & Logistics Customer Service Representative to support daily transportation operations and serve as a primary point of contact for customers. This position is responsible for coordinating shipments, providing timely updates, resolving issues, and working closely with drivers, dispatchers, carriers, and internal teams to ensure freight moves efficiently from pickup to delivery.

Job Responsibilities

This is a fast-paced logistics environment where employees may handle multiple shipments and customer requests simultaneously. The successful candidate should be dependable, organized, responsive, and comfortable working under time-sensitive conditions.

SHIFT: 11AM-7PM OR 12-8PM

Responsibilities

  • Communicate professionally with customers by phone, email, and other communication channels.
  • Coordinate pickup and delivery schedules with customers, drivers, carriers, and dispatch.
  • Track shipments and provide customers with accurate updates on shipment status and estimated delivery times.
  • Monitor loads from pickup through final delivery and follow up on delays or service issues.
  • Handle customer questions, complaints, and requests while providing timely solutions.
  • Communicate delays, missed appointments, changes, and other transportation issues to customers.
  • Coordinate delivery appointments and confirm pickup and delivery information.
  • Enter and maintain accurate shipment information in transportation management systems (TMS).
  • Prepare, review, and maintain bills of lading, proof of delivery, and other transportation documents.
  • Work with dispatch and operations teams to resolve scheduling and routing issues.
  • Follow up on missing paperwork, delivery confirmations, and freight-related documentation.
  • Assist with resolving billing discrepancies and customer account questions.
    Maintain accurate records of customer communications and shipment activity.
     

Qualifications

Qualifications

  • High school diploma or equivalent required.
  • Previous customer service, transportation, trucking, logistics, dispatch, or freight experience preferred.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong problem-solving and attention-to-detail skills.
  • Comfortable working with computers, email, Microsoft Office, and transportation or logistics software.
  • Ability to remain professional and calm when handling customer complaints or time-sensitive issues.
  • Experience with TMS or transportation software.
  • Experience coordinating LTL, FTL, freight, or local/regional transportation.
  • Knowledge of trucking terminology, shipping documentation, and delivery procedures.
  • Experience communicating with drivers, brokers, carriers, warehouses, and customers.

About Company

Partnership Employment is a professional search firm offering exceptional talent and best-in-class service for your staffing and recruiting needs. We take staffing to the next level by setting new standards of excellence for both the quality of our candidates and customer service expectations. We pride ourselves on our ability to consistently deliver the right candidate to satisfy your needs, on-time and ready to work.

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