Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- License Reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2018 and is a close-knit team of four built on experience, support, and strong relationships. Before becoming a State Farm agent, I spent five years in State Farm corporate and also worked as a team member, giving me a well-rounded understanding of the business.
I’m passionate about creating a fun and meaningful workplace where people enjoy what they do and feel supported in their growth.
For our team, we offer a flexible work schedule, health benefits, reimbursement for licensing costs, and a welcoming office environment with free coffee and snacks.
Our office culture is tight-knit and genuinely caring, we support each other and work as a team. We’re looking for someone who brings integrity, a positive attitude, strong work ethic, and coachability - someone who wants to grow and be part of a supportive, collaborative environment.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Adam Kase - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
A
Adam Kase - State Farm Agent