Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative with Darryl Wakefield - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Benefits:

• M-F- 8:30am-5:00pm
• Quarterly Team-Building Events
• Performance-Based Incentive Rewards
• Group Life Insurance: Provided at no cost to the team member after 90
• Dental & Vision Insurance: Available after 90 days at the team member’
• Group Health Insurance: After 90 days of employment, the agency pays 5
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

A Culture of Excellence & Recognition at Darryl Wakefield State Farm


Received  Annual Achievement & Recognition Awards for 2026




Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products. 

ROLE DESCRIPTION:
As a Customer Service Representative with Darryl Wakefield - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Self-motivated
  • Achieve mutually agreed upon marketing goals
  • Property and Casualty license (must be able to obtain)
  • Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options
    
    

QUALIFICATIONS:

• Dedicated to customer service and sales
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service and Sales experience preferred.

About Our Agency


We are a community-focused State Farm agency committed to serving individuals, families, and business owners with integrity, consistency, and care. Our team helps customers understand their insurance and financial protection options while providing a welcoming and professional experience.


Our agency believes in giving back to the community and supporting the people we serve. We are looking for team members who share our commitment to helping others, building lasting relationships, and making a positive difference every day.


¡Hablamos Español!