Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION: As Customer Service Representative for Mike Hillenga - State Farm , you are vital to our daily business operations and customers’ success. Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred but not required.

Benefits:

• 2+ weeks PTO annually, with potential for unlimited PTO
• 11 Paid Holidays (including your birthday!)
• Company Events & Outings
• Simple IRA Matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development
• Company parties
• Donation matching
• Free food & snacks

Are you outgoing and customer-focused? Do you enjoy working with the public in a fast-paced environment? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.
 
ROLE DESCRIPTION:

As Customer Service Representative for Mike Hillenga - State Farm, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.
 
RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred but not required.
• Experience in managing customer relationships preferred but not required.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.
• Life & Health license (after start date).