Customer Service Representative/Scheduling for a Metal Manufacturing

Deliver excellent service, requirements often include omni-channel support (being available on phone, email, chat, and social media) and maintaining a centralized CRM so customers don't have to repeat themselves. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

Benefits:

• Paid time off

Benefits/Perks

• Paid Time Off
• Paid Sick 

Job Summary
We are looking for a Customer Service Representative/Scheduling for a manufacturing company to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer-savvy, and can remain calm under pressure.

Please look at the qualifications This is a high-volume role dealing with customers,  Must have Metal Manufacturing experience is required 

Responsibilities 

• Receive a high volume of inbound calls and emails 
• Identify the reason for the customer’s call, collect relevant information, and provide a solution
• Refer to premade scripts for a variety of customer service topics
• Deliver excellent service, requirements often include omni-channel support (being available on phone, email, chat, and social media) and maintaining a centralized CRM so customers don't have to repeat themselves 
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge
• Clear, concise, and professional written and verbal communication.
• The capacity to understand customer feelings, remain calm under pressure, and de-escalate stressful situations.
• The ability to think critically, troubleshoot, and reach fair resolutions.
• Familiarity with basic computer software 
• A thorough understanding of your company's products, services, and policies. (Metal Manufacturing) 

Qualifications

• High school diploma/GED
• 2 Years of Office Administration 
• Google Docs- Spreadsheet- Google Drive knowledge  is required 
• Bilingual Spanish  is required 
• 2 years plus is required for this role (Metal Manufacturing) is a requirement 
• Previous experience as a Customer Service Representative or in a similar role is required 
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure is required for this role. 
• Highly organized with the ability to prioritize projects and manage time effectively