Customer Service Representative

Essential Duties and Responsibilities:

● Answer phone calls, assist customers, take messages, and route inquiries to appropriate departments

● Take customer orders and enter new rental or service requests into system

● Perform data entry, invoice preparation, and billing using QuickBooks

● Verify insurance coverage and resolve any invoice issues

● Communicate dispatch instructions to yard staff

● Update logs, clean sheets, and internal database spreadsheets using Excel

● File documents, organize office space, and maintain a clean desk

● Provide timely and professional customer service both verbally and in writing

● Work closely with field operations and yard supervisors to address service discrepancies

Minimum Qualifications and Experience:

• High school diploma required

• 2+ years of experience in a similar administrative or customer service role

• Proficiency in Microsoft Office Suite, especially Excel

• 1+ year of experience using QuickBooks

• Bilingual in English and Spanish preferred

• Strong organization, time management, and communication skills

• Ability to handle a fast-paced work environment and resolve customer issues professionally

• Basic math and problem-solving ability

SlingShot Connections provides contract staffing, direct hire placement, executive search recruitment, payroll services, and customized staffing solutions for numerous verticals, including accounting & finance, hospitality, human resources, and many more.