Customer Service Representative

Customer Service Representative - Join our Crane & Hoist Team in St. Paul, MN!

Total Tool, a NEFCO company, is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. We are proud to join the NEFCO family, expanding our capabilities and continuing to provide exceptional service across North America. We offer a supportive, team-focused environment where your growth matters.
 
WHAT YOU WILL DO:
As a Customer Service Representative for our Crane and Hoist division, you will develop strong relationships with customers, support Sales Representatives, and focus on invoicing, receiving payments, and ordering parts. Responsibilities include, but are not limited to:

• Learn about and become part of the industrial Crane and Hoist industry 
• Build and maintain exceptional relationships with internal and external customers
• Process invoices for Crane and Hoist division inspections, services, and installations
• Receive payments for subcontractor and vendor invoices
• Assist with writing and following up on quotes, sales orders, repair orders, purchase orders, and returns 
• Provide support to Outside Sales team
• Perform other duties as assigned

• Highly motivated
• Detail-oriented
• An exceptional work ethic
• Previous customer service experience
• Previous experience with Accounts Receivables and/or Accounts Payables preferred
• Ability to work in a team environment
• Strong computer skills and ability to learn new software
• Ability to communicate verbally and in writing in a professional manner

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision insurance
• Health Savings Account and 401(k) with employer match
• Company-paid life and short-term disability insurance
• Voluntary life insurance options
• Paid Parental Leave Options
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Continued professional development opportunities 

• This is a primarily sedentary role, requiring sitting for extended periods of time while working at a computer terminal. 
• Employee must be able to communicate effectively in a typical office environment with a standard level of office noise.  
• Occasional standing, bending, walking and lifting are also required. 
• The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Ready to grow your career while making a difference? Apply today and join a team that supports your success!

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