The Customer Service Representative (CSR) establishes strong customer relationships by greeting walk-in clients and handling phone inquiries in a professional manner.
They aim to achieve a 75% closing ratio by asking for sales and scheduling estimates, explaining repair processes, insurance claims, and payment procedures.
The CSR educates customers on surveys and warranty information, schedules appointments, updates the store scheduler, and processes payments and paperwork.
They perform follow-up calls on estimates, maintain the front office, attend daily meetings, and support administrative tasks.
Required skills include 2+ years of customer service experience, excellent communication, organization, and proficiency with Microsoft Office and management systems. Physical requirements involve lifting up to 50 lbs, standing, sitting, and repetitive motions. The environment may include exposure to fumes, dust, chemicals, and varying temperatures.
All duties are subject to change based on location needs.