Customer Service Representative

Snapshot / Role Overview
We're seeking a Customer Service Representative in Sacramento, CA to support and grow commercial mechanical operations across the region.

Impact

Support service and operations with timely, accurate administrative work.

Build clean records that protect the business.

Drive process improvement in daily workflows.

Be the dependable partner the team can count on.

Responsibilities

Manage service contracts, renewals, and customer records.

Process work orders, invoices, and billing handoff.

Support dispatch and scheduling as needed.

Maintain accurate records in CRM and ERP systems.

Field customer calls and route to the right team.

Coordinate with sales, service, and accounting.

Identify and drive process improvements.

Support reporting and recordkeeping.

Requirements

Must-Haves

2+ years of admin, customer service, or contract coordination.

Strong Microsoft Office and CRM/ERP experience.

Excellent communication and organization.

Attention to detail.

Nice-to-Haves

Construction or service industry exposure.

Bilingual English/Spanish.

Experience with ServiceMax, BuildOps, or Sage.

Compensation & Logistics

Competitive salary depending on experience; benefits include health insurance, dental and vision coverage, 401(k) with company match, PTO, and paid holidays.

Call to Action

If you're ready to advance your career in mechanical construction, apply today or connect with us to learn more.