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Client Services Jobs

Customer Service Representative

The Anderson-DuBose Company

  • Rochester, New York
  • 5 days ago

    Highlights

    Other Required Skills or Abilities – Customer service, technical skills (including Microsoft Excel, Word and Power Point), voice selection technology (Lucas), JD Edwards, managerial/leadership skills, Excellent administrative experience, attention to detail, knowledge of computer-based inventory control systems, and order processing concepts and techniques. How you will make contributions that matter: Enters or processes data daily for several distribution center functions, including billing, purchase orders, delivery invoices to provide internal and external customers with accurate information, reduce errors, improve customer service, contain costs, and facilitate smooth operations.

    Numbers & Facts

    LocationRochester, New York
    Websitehttps://a-d.us/careers/

    Description

    Schedule: Monday - Friday 7:00am-4:00pm
     
    Who we are: 

    The Anderson-DuBose Company, established in 1991, is a full-service distribution company for major quick service restaurants in Florida, Georgia, Kentucky, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, and West Virginia. We currently have four distribution center locations: Lordstown, Ohio (headquarters), Rochester, New York, Jacksonville, Florida, and Jefferson City, Tennessee. (Transportation and Warehouse are the two largest departments at each DC and typically operate 24/7.)  We are always looking for growth opportunities, with a new addition planned during the third quarter of 2028, in Indiana. We own and operate our own truck fleet, have state-of-the-art equipment and facilities, and consider our associates our greatest asset. We are the proud winners of the NorthCoast 99 Top Employer award TWELVE years in a row and have been chosen for a Top Workplace award in Northeast Ohio as well. In 2019 and 2022 we received the Chipotle Distributor of the Year Award. We have also been named McDonald’s US 2020 Supplier of the Year which is the highest honor we could receive from our customer. Most recently, we have proudly been awarded the 2024 Smart Culture Award and the 2026 Joan Kovach Safety Leadership Award.
     
    Opportunity Summary: 

    The Customer Service Representative is responsible for coordinating and performing all distribution center data entry functions to ensure accurate and timely information for customers and for the Company. 

    How you will make contributions that matter: 
    • Enters or processes data daily for several distribution center functions, including billing, purchase orders, delivery invoices to provide internal and external customers with accurate information, reduce errors, improve customer service, contain costs, and facilitate smooth operations. 
    • Answers and places telephone calls using the highest level of customer service. 
    • Takes calls from customers, troubleshoots any issues with ordering or deliveries and answers any customer questions. This often requires additional research and customer follow-up. 
    • Routinely communicates with stores to obtain fax and AOS/ROP information to create orders, to provide stores with information regarding new products, promotions, and to allow them to plan effectively. 
    • File maintenance of invoices, credits and charges. 
    • Other duties may be assigned. 

    What You'll Bring: 
     
    • Experience – 1 to 2 years of relevant work experience in data entry and customer service. 
    • Other Required Skills or Abilities – Customer service, technical skills (including Microsoft Excel, Word and Power Point), voice selection technology (Lucas), JD Edwards, managerial/leadership skills, Excellent administrative experience, attention to detail, knowledge of computer-based inventory control systems, and order processing concepts and techniques. 

    What we offer to our Associates: 
    • Development and growth opportunities that enhance your career fulfillment. 
    • Meaningful and competitive compensation and benefits programs for our associates and their families. 
    • Opportunities to become involved with the community via volunteer events and charitable contribution opportunities. 
    • Generous paid time off and 401(k) plan with company match. 

    EEO STATEMENT 

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 
     
    At The Anderson-DuBose Co, we offer a company culture unlike any other! We have had growth and success over the past 31 years! We are dedicated to being a leader in the distribution industry by providing world-class service and brand protection to our valued business partners. Our esteemed associates are committed to operational excellence, continuous improvement, environmental sustainability, respect for each other, community engagement and ethical conduct while fostering a culture of employee appreciation. 
     
    The Anderson-DuBose Company complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment with regard to race, religion, national origin, color, age, or military status. 
     
    The Anderson-DuBose Company is a Minority Owned Company. Employment with The Anderson-DuBose Company is at will. 
     
    To apply visit: www.a-d.us 

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