Highlights
This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. The position communicates effectively with applicants and recipients of public assistance programs to address customer concerns and determine appropriate resolutions; advising applicants on what assistance programs may benefit them and then helping them receive that benefit.
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Management Consulting Services |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1998 |
| Website | http://bcforward.com/ |
Description
Job Description
Job Description
BCForward is currently looking for Customer Service Representative in Phoenix, AZ 85007
Position Title: Customer Service Representative
Duration: 12+ Months
Location: Phoenix, AZ 85007
Shift: M – F 8AM -5PM
Payrate: $18.79/hr
Job Description:
- This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy.
- This may require specialists to follow up with applicants a number of times.
- The position communicates effectively with applicants and recipients of public assistance programs to address customer concerns and determine appropriate resolutions; advising applicants on what assistance programs may benefit them and then helping them receive that benefit.
- Explain rules and policies to claimants, representatives, employers, doctors, state and federal agencies and solicit information to make qualification determinations. Travel may be required to various locations for off-site meetings, training, or conferences.
Required Skills
- 2+ Years of Customer Service experience
- Ability to work onsite and have reliable transportation
Education
- High School Diploma
Preferred Skills
- Experience Performing Eligibility Reviews
- Previous Insurance Adjudicator Experience
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Benefits
Paid Sick Days, Professional Development, 401K, Employee Events, Life Insurance
About Company
Headquartered in Indianapolis, Indiana, BCforward has an international reach as it provides business application and software solutions, personnel staffing and human resource services, and business process outsourcing programs. With more than a decade of proven successes for a variety of clients, our breadth of capabilities, established knowledge base and diverse team of experts combine to create something unique in the marketplace. We have the agility to work locally to solve problems on-time and on-budget, along with the strength to help clients innovate in pursuit of strategic goals on a global scale.
BCforward is looking for talented, well-qualified individuals to become a part of our team. We invite you to find out if your skills are a good match for the diverse local, national and international clients we serve.