Customer Service Representative - Parts Department

We are looking for a Customer Service Representative to join our Parts Department. In this role, you'll help customers order replacement parts, provide pricing and lead times, process orders, and ensure a positive customer experience.

Job Duties:

• Receive and process customer orders via phone and email.
• Provide customers with accurate pricing, product information, and lead times.
• Generate and deliver quotes for replacement parts and aftermarket products.
• Enter orders accurately into the company ERP/order management system.
• Respond to customer inquiries regarding order status, availability, and shipment information.
• Coordinate with internal departments to ensure timely order fulfillment.
• Maintain detailed and accurate customer records and documentation.
• Manage a high volume of customer communication, including approximately 20-30 incoming calls per day and a significant volume of email correspondence.
• Build positive relationships with customers through professional and responsive service.
• Support continuous improvement efforts within the Parts Department.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience required, parts/order processing experience preferred
• Strong verbal and written communication skills.
• Computer proficiency, including Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Additional Information:

• Pay Range: $20-24/hr.
• Schedule: Monday-Friday, 7:30 AM - 4:30 PM
• Location:All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.