Customer Service Representative

Specific Duties: " Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns. " Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries.

Title: Customer Service Representative
Location: Melvindale, MI 48122
Duration - 6 Months and Temp to Permanent
Work hours: 8:15am to 4:45pm

Job Description: Answering phones, keying in new jobs, troubleshooting problems for customers, invoicing, billing.

Specific Skills Needed:
Top 3-5 mandatory and/or minimum requirements: Initiative, attendance, motivation, able to type and use computer, multitasker
Top 3-5 desirable attributes/qualifications? Optical experience, likes talking and working with people.

Required levels/ Years of Experience education discuss whether there is flexibility: High school diploma

PRIMARY RESPONSIBILITIES:
" Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
" Maintaining a positive, empathetic, and professional attitude toward customers at all times.
" Develop a strong knowledge of our product portfolio and procedures
" Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
" Effectively communicate additional promotions and services we offer.
" Process customer orders in a courteous, efficient, timely manner with minimal errors.
" Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
" Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
" Regularly attend and participate in team meetings.
" Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
" Other duties as assigned by Manager. Specific Duties:
" Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
" Communicating with customers through various channels (Phone, email, chat)
" Effectively communicate additional promotions and services we offer.
" Engage with clients in a friendly and professional manner while actively listening to their concerns
" Offer support and solutions to customers in accordance with the company's customer service policies
" Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
" Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
" Collaborate with team members and other company departments to ensure overall customer and product satisfaction
" Quality Assurance 90% Rating on calls/emails/chat interactions
" Answered Interactions 99% of Interactions are answered " Attendance Compliance to the attendance policy