Job Overview:
Pay Range: $12.00hr - $17.00hr
Requirement/Must Have:
- High school diploma.
- Strong knowledge of product portfolio and procedures.
- Ability to participate in ongoing training and development to improve knowledge and skills.
- Compliance with the attendance policy.
Responsibilities:
- Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
- Effectively communicate additional promotions and services offered.
- Process customer orders in a courteous, efficient, timely manner with minimal errors.
- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders including the Customer Service Supervisor and Manager.
- Update leadership regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
- Regularly attend and participate in team meetings.
- Provide quality customer service by answering incoming customer calls and entering orders.
- Communicate with customers through various channels including phone, email, and chat.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the organization's customer service policies.
- Identify customer questions, complaints, and concerns, and provide sufficient answers and solutions to all customer queries.
- Redirect customers to appropriate departments and teams when necessary and follow up on complaint or question status to ensure resolution.
- Collaborate with team members and other departments to ensure overall customer and product satisfaction.
- Maintain a 90% Quality Assurance rating on calls, emails, and chat interactions.
- Ensure 99% of interactions are answered.
Skills:
- Customer Service.
- Order Entry.
- Conflict Resolution.
- Professional Communication.
- Active Listening.
- Quality Assurance.
Qualification And Education:
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.