Customer Service Representative

You are the control center of the business - managing incoming leads, keeping technicians fully booked, and ensuring every customer has a seamless experience. We don't just "spray homes" - we solve real problems, protect properties, and build long-term relationships with our customers.

Customer Service Representative (CSR) / Operations Coordinator

Louisville, KY (In Office)
$20-$25/hr + Sales Commission
Full-Time
About Us

Tailor Made Pest and Wildlife is a fast-growing, locally ownedcompany specializing in pest and wildlife solutions.

We don't just "spray homes" - we solve real problems, protect properties, and build long-term relationships with our customers.

Our office team is the engine that drives our growth, and we're looking for someone who wants to be akey player, not just another employee.
The Role

This is not a typical customer service job.

You are the control center of the business - managing incoming leads, keeping technicians fully booked, and ensuring every customer has a seamless experience.

If you are slow, disorganized, or uncomfortable on the phone - this is not the role for you.
If you thrive in fast-paced environments, communicate confidently, and want to directly impact revenue - you'll do very well here.
Key Responsibilities
Lead Handling & Sales

• Answer inbound calls, texts, and web leads quickly and professionally
• Convert incoming leads into scheduled services
• Follow up on missed calls and unsold opportunities
• Communicate with urgency and confidence

Scheduling & Dispatch

• Build and optimize technician routes daily
• Keep schedules full and efficient
• Adjust schedules in real-time as needed
• Communicate ETAs and updates to customers

Collections & Customer Accounts

• Collect payments and update cards on file
• Follow up on past-due balances
• Maintain accurate customer records in CRM

Operations Support

• Support technicians with job details and updates
• Manage job queues and daily tasks
• Coordinate with team to ensure smooth operations

Systems You'll Use

• FieldRoutes
• Pest AI
• Baton
• Lead platforms (Thumbtack, Yelp, etc.)
• Email and internal systems

Daily Expectations

• All new leads are handled immediately (speed matters)
• No missed calls or delayed responses
• Next-day schedule is confirmed and optimized
• Technicians stay fully booked
• All communication is cleared by end of day

• What We're Looking For

• Strong phone presence and communication skills
• Highly organized and able to multitask
• Comfortable working in a fast-paced environment
• Tech-savvy and quick to learn new systems
• Problem solver with attention to detail
• Sales mindset (this is critical)

Compensation & Benefits

• $20-$25/hour (based on experience)
• Sales commission opportunities
• Simple IRA retirement plan
• Supplemental health benefits available
• Paid holidays & PTO
• Full-time position

Growth Opportunities

• Office Manager
• Operations Coordinator
• Inside Sales / Leadership roles

What Success Looks Like

• High lead conversion rate
• Fast response times
• Full technician schedules
• Strong collections
• Organized and accurate CRM
• Excellent customer experience

Why Join Tailor Made Pest and Wildlife?

• You directly impact revenue every day
• You're not "just answering phones"
• You'll be part of a company with aggressive growth goals
• You'll have real opportunity to grow and advance

Apply If You Are:

• Fast-paced and high energy
• Confident on the phone
• Comfortable asking for payment
• Able to handle multiple things at once
• Motivated to grow with a company

X This Role Is NOT For You If:

• You prefer slow or repetitive work
• You avoid phone communication
• You're uncomfortable with sales
• You struggle in fast-paced environments

Apply Now

Submit your application and be ready to answer a few short questions about your experience and communication style.