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Customer Service Representative (Level III)

Iconma

  • Pennington, NJ
  • 2 days ago
  • $15.92–$20.99 Per Hour

Highlights

Responsibilities: Business and Monetary Control (BMC) provides service support by assisting with inquiries related to Financial Transaction paperwork, Account Balance and Activity, Letters of Authorization and Employee stock options. Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.

Numbers & Facts

LocationPennington, NJ
IndustryManagement Consulting Services
Salary$15.92–$20.99 Per Hour
Company Size2,000 to 2,499 employees
Year Founded2000
Websitehttps://www.iconma.com/

Description

Our client, a Banking company, is looking for a Customer Service Representative (Level III) for their Pennington, NJ/Hopewell, NJ location.
 
Responsibilities:
  • Business and Monetary Control (BMC) provides service support by assisting with inquiries related to Financial Transaction paperwork, Account Balance and Activity, Letters of Authorization and Employee stock options.
  • Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
  • Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
  • Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
  • Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
  • Display passion, commitment and deliver an experience that improves our customers’ financial lives
 
Why Should You Apply?Excellent growth and advancement opportunities

Benefits

401K, Employee Referral Program, Life Insurance

About Company

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

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