Customer Service Representative (Level III)

Responsibilities: Business and Monetary Control (BMC) provides service support by assisting with inquiries related to Financial Transaction paperwork, Account Balance and Activity, Letters of Authorization and Employee stock options. Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.

Our client, a Banking company, is looking for a Customer Service Representative (Level III) for their Jacksonville, FL location.
 
Responsibilities:

• Business and Monetary Control (BMC) provides service support by assisting with inquiries related to Financial Transaction paperwork, Account Balance and Activity, Letters of Authorization and Employee stock options.
• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities