Customer Service Representative (Level III)

Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements. Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.

Our client, a Banking company, is looking for a Customer Service Representative (Level III) for their Jacksonville, FL location.
 
Responsibilities:

• Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer sponsored benefit plans.
• Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.
• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities