Process customer orders, purchase orders, returns, credits, invoices, and shipping documents . 1+ year of Customer Service / Call Center / Order Processing / Administrative experience preferred.
Numbers & Facts
Location
Jacksonville, FL
Description
Job Title: Customer Service Representative
Job ID: 37519301
Duration: 6 Months
Location: 1520 Trade port Drive, US57_Jacksonville, FL 32218
Key Responsibilities:
Process customer orders, purchase orders, returns, credits, invoices, and shipping documents.
Enter and maintain customer information, product details, billing information, and order records.
Respond to customer inquiries regarding:
Product information
Pricing
Order status
Shipping details
Prepare customer quotes/proposals and support pricing requests.
Coordinate purchase orders and inventory restocking.
Maintain customer contracts and communicate pricing updates.
Process emergency orders when required.
Perform administrative tasks including:
Data entry
Document scanning
Filing
Office support
Required Skills:
Strong customer service and communication skills.
Experience handling high-volume phone calls and customer inquiries.
Ability to process orders and manage documentation accurately.
Strong attention to detail and problem-solving skills.
Ability to work with customers, vendors, and internal teams.
Proficiency with office systems and procedures.
Qualifications:
High School Diploma or equivalent required.
1+ year of Customer Service / Call Center / Order Processing / Administrative experience preferred.