Customer Service Representative

Job Title: Customer Service Representative
Job ID: 37504103
Duration: 12 Months
Location: Jacksonville, FL 32218

Job Summary:

Seeking a Customer Service Representative responsible for processing customer orders, quotes, returns, credits, invoices, and shipping documents while providing support to customers, dealers, and healthcare professionals.

Key Responsibilities:

• Process purchase orders, customer orders, returns, credits, invoices, and shipping documents.
• Handle customer inquiries related to pricing, products, orders, and contracts.
• Prepare customer quotes and pricing proposals.
• Coordinate with customers to obtain purchase orders and billing information.
• Maintain customer records and process emergency orders.
• Support sales reporting, pricing analysis, and administrative activities.
• Perform document scanning, filing, and general office duties.
• Collaborate with internal teams, customers, vendors, and service providers.

Required Skills:

• Strong customer service and communication skills (phone and written).
• Ability to manage multiple requests and prioritize tasks.
• Experience processing orders, invoices, purchase orders, or quotes preferred.
• Strong attention to detail and problem-solving skills.
• Ability to work effectively in a team environment.

Education & Experience:

• High School Diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Experience with office systems, order processing, or administrative support is a plus.

Travel:

• Less than 5%.