| Location | Jacksonville, FL |
| Salary | $19–$21 Per Hour |
Pay Rate: $19–$21 per hour
Employment Type: Contract-to-Hire
We are seeking a customer-focused Customer Service Representative to build and maintain strong relationships with customers while serving as a primary point of contact for product inquiries, order support, and issue resolution. This position requires excellent communication, organization, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.
The ideal candidate is proactive, detail-oriented, and committed to delivering an exceptional customer experience.
Serve as the primary point of contact for customers, sales representatives, and vendors, directing inquiries and coordinating appropriate follow-up.
Respond to inbound calls and emails, make outbound calls, and maintain detailed records of customer interactions.
Provide product information, pricing, availability, and recommendations based on customer needs.
Monitor customer orders, verify order accuracy, track shipments, and coordinate delivery updates or expedited requests as needed.
Assist with freight quotes, shipping inquiries, and claims involving damaged or lost shipments.
Establish new customer accounts and maintain accurate customer records within company systems.
Prepare customer reports, maintain product and pricing spreadsheets, and fulfill requests for product information, catalogs, and samples.
Research and resolve customer concerns by identifying issues, coordinating solutions, and following up to ensure customer satisfaction.
Coordinate with purchasing and logistics teams regarding order status, inventory availability, and changes in customer demand.
Identify opportunities to improve customer satisfaction and recommend products or services that meet customer needs.
Maintain accurate documentation of customer communications, open orders, and outstanding service requests.
Participate in product training and presentations to maintain knowledge of products and services.
High school diploma or equivalent required; some college coursework preferred.
Previous customer service experience, preferably in a distribution, manufacturing, or product-based environment.
Strong working knowledge of Microsoft Office, including Excel, Word, and Outlook.
Experience with CRM or ERP systems such as Salesforce and Sage is preferred.
Experience handling customer orders, product inquiries, and order tracking is a plus.
Customer Service: Strong commitment to providing responsive, professional, and solutions-oriented customer support.
Communication: Excellent verbal and written communication skills with the ability to interact professionally with customers and internal teams.
Organization: Ability to manage multiple requests, prioritize responsibilities, and meet deadlines while maintaining accuracy.
Problem-Solving: Resourceful and proactive approach to researching issues and identifying effective solutions.
Teamwork: Ability to build positive working relationships and collaborate across multiple departments.
Technical Skills: Comfortable navigating multiple software systems, maintaining spreadsheets, and documenting customer interactions.
Adaptability: Ability to work independently, take initiative, and thrive in a fast-paced environment.
Pay: $19–$21 per hour, depending on experience.
Employment Type: Contract-to-hire opportunity with the potential for permanent employment based on performance and business needs.
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