Customer Service Representative

Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailSummary We are looking for a Customer Service Representative to join our amazing team in Jacksonville FL Our Customer Service Representative plays a crucial role at Aqua Gulf CSRs are responsible for managing assigned accounts growing relationships soliciting and accepting loads and ensuring the timely delivery of committed freight.Essential Duties and ResponsibilitiesProactively exceeds customer expectations for communication and serviceCommunicates with each assigned customer at least once per weekDevelops and maintains strong customer relationshipsRealizes annual customer commitments by working with Planning and Business Partner ManagersAnticipates and identifies problems and finds solutionsAccepts and solicits orders by phone email websites and other electronic transmissionsDocuments account and load specific information in the operating system for assigned customers and locationsChecks orders location codes and customer profiles for data accuracy and update details to exceed customer expectationsUpdates customer portals and approves all charges in TruckMateMonitors customer container days in and out of ports to prevent storage and demerge chargesExceed metrics leads and lag measures in all areas including service phone etiquette and solicitationPerforms other duties as assignedQualificationsExceptional interpersonal verbal and written communication skillsKnowledge of the Transportation industry and Department of Transportation regulationsKnowledge of geographic locations with the ability to understand and calculate time and distanceStrong phone skills to include tone pace and clarityAbility to multitask prioritize and thrive in a high-paced work environmentAdvanced technicalcomputer skills with the ability to use at least 3 different programs simultaneouslySolid planning and organizing skills with strong attention to detailCreative problem-solving and decision-making skillsStrong work ethic with a professional positive attitudeAn innovative approach to problem solvingHighly goal-oriented and results-drivenBSBA in Business Administration or Logistics Management OR equivalent combination of education and relevant experience.A minimum of 5 years of customer facing experience.A minimum of 3 years of Customer Service experience in Transportation.Full-time employees will receive a comprehensive benefits package which includes health dental vision life insurance short term disability long term disability employee assistance program 401k with company match. Full-time employees will receive up to 10 vacation days 4 sick days and 2 personal days.Aqua Gulf Xpress is an Equal Opportunity Employer &8211 Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women underrepresented groups individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. Aqua Gulf Xpress is a drug-free employer.Equal Opportunity Employer MFVeteranDisability Drug Free Workplace<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF