Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join a global logistics company! In this vital role, you will be providing exceptional support to customers. You will handle inquiries and resolve issues promptly to initiate and complete movement of freight in a timely manner. This position offers an exciting opportunity to develop your administrative and customer service skills.
Schedule: M-F 11am-7:30pm
Work Location: In person
Responsibilities
- Greet visitors and answer multi-line phone systems
- Assist customers with inquiries, product information, and service requests via phone, email, or in person
- Perform data entry tasks accurately
- Maintain filing systems, process paperwork, and support clerical duties including proofreading and document management
- Verify delivery orders and bill of lading
- Communicate with customer, broker, and other departments
- Process customer claims, reporting, and facilitate procedure compliance
Requirements
- Proven experience in office management, administrative support, or customer service roles with clerical experience
- Strong computer literacy including proficiency in Microsoft Office (Word, Excel)
- Excellent phone etiquette with experience managing multi-line phone systems
- Bilingual abilities are highly desirable
- Technical proficiency in data entry, filing, and proofreading
- Exceptional organizational skills with the ability to prioritize tasks efficiently and manage time effectively
- Strong interpersonal skills with a focus on customer support and positive communication
Join us in delivering accurate and timely movement of freight! We value energetic individuals who thrive on helping others and excel at multitasking. If this sounds like a good fit - apply today!
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