Customer Service Representative I-PRN NEW

Customer Service Representative I-PRN

Job Description

Overview

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

SCHEDULE PART TIME Hours = 24 hours per week

Monday-Friday 7:45am-8:15pm (10/12 hour shifts)

Saturday & Sunday 7:45am-6:15pm

Holiday availability required.

Training:

Week 1: Tuesday-Friday 8:00am-4:30pm

Week 2: Monday-Thursday 8:00am-4:30pm

WORK LOCATION

Bloomington West Urgent Care: South Liberty Drive

KEY RESPONSIBILITIES

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

REQUIREMENTS

• High School Diploma/GED is required.

• Requires 0-3 years of relevant experience.

• Requires proficiency in Microsoft Office.

• Requires the ability to manage time effectively in a fast-paced environment.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.