Highlights
Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information. Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
Numbers & Facts
| Location | Hopewell, NJ |
| Industry | Management Consulting Services |
| Salary | $15.92–$21 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our Client, a Banking organization, is looking for multiple Customer Service Representatives for their Hopewell, NJ location.
Responsibilities
Requirements:
Why Should You Apply?
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Responsibilities
- Provide clear, accurate information regarding retirement accounts, balances, and plan options.
- Walk customers step-by-step through how to execute various account transactions, ensuring seamless processing.
- Complete financial transactions with high accuracy and attention to detail.
- Efficiently toggle between multiple screens and software applications while keeping clients fully engaged on the line.
- Quickly and accurately type detailed call notes and client information into our systems in real time.
- Handle difficult situations with poise and professionalism, turning challenging moments into positive client experiences.
- Handle sensitive and confidential financial information with the utmost responsibility and discretion.
Requirements:
- Requirement of 2 or more years of customer service experience
- Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
- Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a Requirement
- Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
- Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
- Positive attitude that embracing coaching as an opportunity to improvement in current role
- Ability to handle confidential matters and sensitive information in a responsible manner.
- H.S. Diploma or equivalent
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.