Customer Service Representative / Full-Time / 7Am - 3:30Pm

Join Oak Harbor Freight Lines and be part of a team that keeps freight moving and customers informed every day. In this role, you'll handle customer calls, schedule appointments, support drivers at check-in, and help track shipments from pickup to delivery.What You'll Do

Handle inbound calls, appointment scheduling, and customer ticketingProvide prompt, professional support to customers, drivers, and internal teamsAssist with driver check-in, ensuring paperwork is accurate and completeTrace freight and resolve issues involving late, lost, or misdirected shipmentsDispatch pick-up requests and coordinate freight based on customer needsEnter and manage information using internal systemsBuild strong relationships with customers to support ongoing business

What We're Looking For

1-2 years of customer-facing experience.Comfortable handling high call volume and fast-paced environments.Strong communication skills (written and verbal).Detail-oriented with the ability to manage multiple priorities.Proficient with MS Office (AS400 a plus).High school diploma or equivalent preferred.Basic English proficiency required.

Benefits

Medical, dental, vision - 3 plan options

 o Employee only: 0-2% of gross earnings o Family: 2-4% of gross earnings

401K - 100% match up to 5%80 hours PTO in first 11 monthsHoliday pay after 90 days

http://www.oakharborbenefits.com/full-time-regular-employees.htmlOHFL is an equal opportunity employer.