Customer Service Representative (CSR)
Job Description
This position reports to store manager. The CSR is responsible for the overall effective operations of the counter sales and store showroom.
Accountability Functions Include:
- Maintain a positive attitude
- Maintain a professional image
- Maintain punctual/reliable attendance
- Maintain excellent customer satisfaction
Duties Include, But Are Not Limited To:
- First person to answer the phone
- First person waiting on customers
- Invoicing/work orders/p.o.’s
- Handle computer
- Pricing for over-the-counter sales
- Scheduling jobs
- Collections
- Filing/office tasks/organization
- Daily close-out
- Possess the three R’s
- Take initiative to make decisions
- Good phone etiquette
- Typing skills
- Computer literate
- Ability to follow instructions
- Ability to read a tape measure
- Possess effective organizational skills
Product Knowledge
Auto glass experience preferred, willing to train the right candidate
Time/Experience
Entry level
Micro-soft excel, word, etc.
Sales Proficiency
Ability to cross-sell
Excellent customer/people skill
Company Description:
Lee & cates Glass, Inc., founded in 1926, is a regional architectural flat glass fabricator, distributor and glazing contractor. We provide glass solutions to a variety of market segments. Our glass evolution has brought quality improvement, safety, innovation and automation to the marketplace. A cut above the competition, our people, longevity, creativity and technology set us apart.
Lee & Cates Glass was founded in Downtown Jacksonville, Florida in 1926 by brothers-in-law Thomas D. Lee Sr. and Raymond H. Cates to service the burgeoning auto glass industry. The company has since grown into a full-service glass company with service locations throughout Northeast Florida and Southeast Georgia as well as a dedicated regional commercial construction division based out of Jacksonville.
Lee & Cates Glass is still family-owned and is led by fourth-generation President Thomas Lee IV who runs the company with the same vision, ethics and principals of the founders. Many other second, third, and even fourth generation family members can be found throughout the company, helping achieve the company mission To be a City on a Hill and delivering on the promise to customers that with Lee & Cates Glass, you’re going to see a BIG difference!