Customer Service Representative

Piper Companies is currently looking for a Customer Service Representative for an insurance and annuity company in the Raleigh-Durham, NC area. The Customer Service Representative is required to work on site 3 days a week from 9-6. This Customer Service Representative will manage client communication over the phone, email, chat, and text.

Responsibilities for the Customer Service Representative include:

• Manage client communications through phone, email, chat, and text with professionalism.
• Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.
• Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.
• Explain contract benefits and provide product and transaction information.

Requirements for the Customer Service Representative include:

• Bachelor's Degree REQUIRED
• Onsite Hybrid 3 Days a week - Tuesday, Wednesday, Thursday
• Must have intermediate computer skills
• Ability to thrive in a team environment and communicate effectively

Compensation for the Customer Service Representative include:

• $20-$23 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays
• This job opens for applications on 7/17/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service representative, hybrid, operations associate, customer service, Raleigh, Durham, RTP, North Carolina, NC, call center, customer support, insurance, annuities

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