Customer Service Representative

Summary: Serve as a primary point of contact for customers regarding kitchen cabinet products, orders, availability, and scheduling. Maintain clear communication between customers and internal departments to ensure orders are completed accurately and on time.

Our client is a growing wholesale manufacturing company specializing in high-quality kitchen cabinetry. They work closely with contractors, builders, and retail partners to provide quality products and dependable customer service.

• Benefits & Perks:
  • Full-time, long-term opportunity
  • Monday–Friday | 8:00 AM–5:00 PM
  • Professional and team-oriented work environment
  • Benefits, dental, vision

• Summary:
  • Serve as a primary point of contact for customers regarding kitchen cabinet products, orders, availability, and scheduling.
  • Enter, update, and maintain customer orders accurately within the company's ERP system.
  • Coordinate customer pickups, freight, and shipping with warehouse and logistics teams.
  • Work closely with Accounting to support customer payments and order processing.
  • Assist the Sales team with customer follow-up, order tracking, and issue resolution.

• Responsibilities:
  • Communicate with customers by phone and email to understand their product needs and provide accurate information.
  • Create, enter, modify, and update sales orders based on customer requests and changes.
  • Coordinate customer pickup schedules and freight/shipping logistics with the warehouse team.
  • Work with Accounting to help ensure customer payments and orders are processed smoothly.
  • Support Sales with customer follow-ups, order status updates, and general administrative needs.
  • Resolve order-related issues in a timely and professional manner.
  • Maintain clear communication between customers and internal departments to ensure orders are completed accurately and on time

• Requirements:
  • Bilingual English/Spanish a bonus
  • Previous customer service, administrative, order entry, sales support, or similar experience preferred.
  • Strong computer and data-entry skills with the ability to learn ERP/order management systems.
  • Strong attention to detail and accuracy when entering and updating orders.
  • Excellent written and verbal communication skills.
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.
  • Strong organizational and problem-solving skills.
  • Professional, dependable, and customer-focused attitude.