Customer Service Representative (Bookstore Focus)

Louis, MOConcordia Publishing House (CPH) – A Lutheran Church–Missouri Synod OrganizationFull TimeAre you a people person who loves helping others find exactly what they need? Concordia Publishing House is looking for a Customer Service Representative (Bookstore Focus) to welcome customers, run our bookstore, and support our Customer Service Center.

Customer Service Representative (Bookstore Focus) – St. Louis, MOConcordia Publishing House (CPH) – A Lutheran Church–Missouri Synod OrganizationFull TimeAre you a people person who loves helping others find exactly what they need? Concordia Publishing House is looking for a Customer Service Representative (Bookstore Focus) to welcome customers, run our bookstore, and support our Customer Service Center. If you thrive on building relationships and solving problems, this St. Louis MO job could be a great fit.Why Join Us?At CPH, you will join a team that values people as much as products.Purpose-driven work supporting Gospel-centered ministryCollaborative, caring culture with people who genuinely value teamworkProfessional growth opportunitiesMeaningful impact on churches, schools, and familiesCompetitive benefits and work-life balanceWhat You'll DoAs our Customer Service Representative (Bookstore Focus), you will:Open and close the CPH bookstore, merchandise resources, and transact bookstore salesBuild, enhance, and preserve long-term relationships with customersProcess sales orders, credits, returns, and maintain order updates through KNKAnswer incoming communications promptly and conduct outbound campaignsHelp with all aspects of a customer's needsResearch orders, invoices, credits, and product information to resolve customer issues in a timely mannerStay current on new publications, product changes, and special promotions, and make appropriate product selection offers to qualifying customersGet to know CPH's customer types and how to best serve each oneWhat We're Looking ForWe are looking for someone who brings:Excellent communication skillsGeneral office skills, including typing (40 wpm) and 10 key number pad, with strong attention to detail, organization, and the ability to multi-taskHigh energy, enthusiasm, and dependabilityStrong computer skills and knowledge of Microsoft Office Suite (Word, Excel, Outlook), including a basic familiarity with Excel formulas and functionsAdaptability in using different computer systems for processing informationA High School diploma or equivalentPrevious customer service experience, preferably in a call center environment, LCMS background helpful but not mandatoryBe Part of Something BiggerFor over 150 years, Concordia Publishing House has produced faithful, Gospel-centered resources for churches, schools, and families around the world. As a Customer Service Representative, you will be a trusted, friendly voice and face for CPH, helping customers find the resources that support their faith and ministry.Ready to Apply?Apply today at: https://www.cph.org/careers