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Customer Service Representative

Kennedy Services

  • Baltimore, Maryland
  • Today
  • $20–$22 Per Hour

Highlights

A reputable loan portfolio servicing agency has an immediate career opportunity for an experienced Customer Service Rep to join their Baltimore team. Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

Numbers & Facts

LocationBaltimore, Maryland
IndustryStaffing/Employment Agencies
Salary$20–$22 Per Hour
Company Size1 to 9 employees
Year Founded1978
Websitehttps://kennedy-services.com/

Description

A reputable loan portfolio servicing agency has an immediate career opportunity for an experienced Customer Service Rep to join their Baltimore team.
RESPONSIBILITIES:
  • Handle incoming customer service inquiries.
  • Assist borrowers with website access and questions.
  • Deliver exceptional service to external and internal customers.
  • Process borrower check-by-phone requests.
  • Respond to borrower correspondence & requests (regular mail, lockbox, website, emails, etc.).
  • Respond to inter-office requests for information on loans.
  • Process department incoming mail and faxes.
  • Log and respond to Qualified Written Requests.
  • Adhere to timelines established based on the customer needs and department workflow.
  • Other duties as assigned.
ADDITIONAL EXPECTATIONS:
  • Provide a professional example, accuracy, and consistency in work performance.
  • Communicates in a courteous manner.
  • Keep management informed of pertinent information.
  • Maintains the quality and integrity of the services provided by the department.
  • Supports the overall goals of the Company and that services are delivered professionally and efficiently.
REQUIREMENTS:
  • High School diploma or equivalent.
  • 1-2 years call center and/or mortgage loan servicing experience a plus.
  • Excellent customer service/communication skills with an emphasis on professionalism.
  • Knowledge of MS Windows, Outlook, Word and Excel is required.
  • Strong oral skills to effectively communicate professionally with clients, borrowers, and staff of various levels.
  • Must be able to multi-task in a fast-paced environment.
  • Strong organizational and follow-up skills with the ability to prioritize.
  • Bilingual (English and Spanish) preferred.
  • Strong comfort level with technology, including ability to adapt to new systems quickly and easily. Thorough knowledge of and comfort with the Microsoft office suite applications.
PHYSICAL REQUIREMENTS:
  • Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
  • Hearing - Able to hear average or normal conversations and receive ordinary information.
  • Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
  • Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
  • Physical Strength - Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

About Company

Founded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.

Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.

As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.

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